EFFECTIVE DATE: OCTOBER 2023

Privacy Policy

At Everest Ice ("we", "us", "our"), we are committed to protecting the privacy of our customers, suppliers and website visitors. This Privacy Policy explains how we collect, use, disclose and protect your personal information when you interact with our ice manufacturing and distribution services on the Gold Coast, Queensland, Australia, including when you order ice, request delivery, or contact us through our website, phone or email.

Data Protection

Information We Collect

We may collect the following types of personal information when you interact with Everest Ice:

• Contact details: name, business name, email address, phone number and delivery address.
• Order details: products ordered, delivery instructions, dates and times of orders.
• Payment information: limited payment details processed via third-party providers such as Square and our invoicing systems (we do not store full card details on our servers).
• Communication records: messages, emails, phone call notes and other communications with us.
• Website usage information: basic technical data such as IP address, browser type and pages visited, collected via cookies and similar technologies.

How We Use Your Information

We use your personal information to:

• Process and deliver your ice orders and related services.
• Manage bookings, deliveries and logistics across the Gold Coast and surrounding areas.
• Issue invoices, process payments via Square and other invoicing tools, and manage your account.
• Communicate with you about your orders, enquiries, quotes and customer support requests.
• Send important service updates, safety notices or changes to this Privacy Policy.
• Improve our products, services and website based on how customers use them.
• Meet our legal, regulatory and insurance obligations in Australia.

How We Protect Your Information

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure. These steps include limiting access to personal information to authorised staff, using secure systems for invoicing and payment processing (including Square), and maintaining appropriate physical, electronic and managerial safeguards. While we work hard to protect your information, no method of transmission or storage is completely secure, and you share information with us at your own risk.

Your Rights

You have certain rights in relation to your personal information under Australian privacy law, including the right to:

• Request access to the personal information we hold about you.
• Request correction of any information that is inaccurate, incomplete or out of date.
• Request that we delete or de-identify your personal information where it is no longer required, subject to our legal obligations.
• Opt out of receiving non-essential marketing communications from us.

To exercise these rights, please contact us using the details in the "Contact Us" section below.

Cookies and Website Tracking

Our website may use cookies and similar technologies to improve your browsing experience, understand how visitors use our site and support basic website functions. Cookies are small data files stored on your device. You can change your browser settings to refuse cookies or to alert you when cookies are being sent, but some parts of our website may not function properly if you do so.

Third Parties and Payment Providers

We may share your personal information with trusted third parties where necessary to provide our services, including:

• Payment processors such as Square, who handle card payments and related financial transactions.
• Delivery partners and logistics providers who help us deliver ice to your nominated address.
• Professional advisers (such as accountants, insurers or legal advisers) where required.
• Government authorities or regulators where we are legally required to do so.

These third parties are only given the information they need to perform their services and are expected to protect your information in line with applicable privacy laws.

Contact Us

If you have any questions about this Privacy Policy, or if you wish to access or correct your personal information, please contact Everest Ice using the contact details on our website or via the following:

Everest Ice
Gold Coast, Queensland, Australia
Phone: 1300 ICE 000
Email: ice@everestice.com.au

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.